RTX Pension Medical/Dental/Vision Deductions for 2022

[Paul Stephens]

Now that Raytheon and UTC have merged and have moved Benefits handling over to Alight, has anyone had issues with having Medical/Dental/Vision still deducted, as the 2021 amounts, which don’t match the new Medical/Dental/Vision premium amounts? Seems they took the same amount our of my 1/1/2022 Pension Payment, but did not send the payment to Alight, did not correct the premium deduction amounts? Also, Alight states they don’t accept Medical/Dental/Vision from Raytheon Pension Services, we must pay directly. That would be great, but Raytheon has the monies and Raytheon isn’t able to tell me why they continued to take it out or what happen to those monies? Alight’s escalation supervisor states this is an oversight on Raytheon’s behalf and they have no control on deductions from Pension Payments, Raytheon Payment Services states it was for insurance premiums and they don’t know what Alight did with the payments, Alight states they have no payments. It is a big loop, the hand isn’t talking to the foot and I’m out almost $1,000! Anyone have recommendations? When you call Raytheon Pension Services, they have NO IDEA who to connect me with regarding deductions out of my Pension Payment? Really? There has to be a department that sets a retiree up in the system for Pension Payment and enter the deduction amounts ~ but they’ve no idea who this would be? I’ve been looking for an answer about the deductions for over a month and NO ONE at Raytheon or Alight seem to be able to assist! This is absurd to say the lease ~ any recommendations? Is there an Email address for whomever is the Head of Raytheon Pension Services?

[David Hegarty]

Paul ,

hope your problem is solved by now, but in case it is not.

I can tell you I was on that revolving treadmill from last December to
now the middle of February. Dozen of phone calls , multiple hours on hold
Only to be told it’s someone else’s fault. What I have learned and in fact was told to do is immediately ask for a supervisor . Debbie at the
old benefits center ( now called the Pension center ) most change comes from them . At Alight ask for Richard . Hope this helps.

[Eric Matthew]

Absolute nightmare on my end as well. Unfortunately I transitioned from COBRA to “regular” Raytheon retiree insurance in January of this year. I started in September of last year to try to establish how to get regular retiree insurance, but given the transition to Alight, Raytheon Benefits Center would told me that they could not discuss anything related to 2022 insurance as everything was transitioning to Alight. Alight told me that they could not discuss anything with me because Raytheon had not “sent my files” over to them and they basically knew nothing about me. As with others on this thread, it was back and forth for months, with hours on the phone and endless tickets being created. It was not until March that I got anything concrete given to me (verbally) and it came with a promise that all medical expenses would be retroactive to January (and that “I should not worry”). Phase 2 of the nightmare then began. Alight indicated that deductions for insurance premiums would also be retroactive and they would be taking a triple deduction in March to catch up on what I owed for January/February and for the current month of March. So in March, a triple deduction was taken for dental insurance (expected/correct) but only a double deduction was taken for medical insurance. In April, the dental deduction did not revert back to a single month and I was once again hit for a triple dental insurance deduction but was only hit with one month of medical insurance instead of 2. I started to ask about how I was going to be refunded the overpayments and also about the additional month of medical deduction that I still owed. Back and forth several more times with multiple tickets being created and closed. The month of May rolled around and they took yet another triple deduction for dental and but did not take the extra/final medical deduction. However, I did receive a refund of the April dental overpayment. In June I received the May dental overpayment refund and they finally took the remaining back payment for medical. However, I have no confidence that I wont be hit with another double medical payment in July. We will soon see.

Bottom line, there seemed to be no accountability for who was responsible for what, with constant finger pointing between Raytheon Benefits Center and Alight. I received no benefits handbook information or insurance cards from anyone until long after I contacted the actual insurance companies on my own. It was purely accidental that I found the alight website at all as no mailings or emails were ever offered to me on how to make the transition from COBRA to retiree insurance benefits.

Very sorry for the long rant, but the transition from legacy Raytheon to Alight was a nightmare and retirees appeared to be last in line for any help. Hope next month’s deductions are done correctly and this will all be over. Pension payment deductions are definitely handled by alight through their internal contact with the Raytheon Pension group and I sincerely hope that they do a better job for others in the future. Best of luck everyone!

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